SHIPPING & DELIVERY

Can I shop at the Boho & Chic online store from anywhere in the European Union?

Boho & Chic ships nationally within Spain (mainland Spain,  Balearic Islands and Canary Islands, excluding Melilla and Ceuta) and to the following European countries: France, Italy, Portugal, Germany, the Netherlands, Switzerland, Sweden, Luxembourg, Belgium, Denmark and Austria.

If you would like to place an order from another European country or from outside Europe, please contact us at info@bohoandchicpalma.com and we will review your request on a case-by-case basis.

Is it safe to shop through the website?

At Boho & Chic, we understand the importance of online security. That is why we guarantee that your purchases through our online store are completely secure.

Boho & Chic uses secure payment systems provided by leading financial institutions specialising in e-commerce. Confidential information, such as your banking and personal details, is entered directly into the financial institution's secure system. This information is encrypted and cannot be accessed by unauthorised parties.

Payments can be made securely by credit card, PayPal, Aplazame and Bizum.

How much does shipping cost?

Shipping costs €5 for deliveries to mainland Spain and between the Balearic Islands (Ibiza, Menorca and Formentera). Estimated delivery time is between 24 and 72 hours.

Shipping costs €3.90 for deliveries within the island of Mallorca. Estimated delivery time is 24 hours.

You can also choose to collect your order from our store at Calle Cazador nº 4, 07002 Palma de Mallorca.

For store collections, once you have tried on the garment, if you are not satisfied with it, you may choose a full refund, an exchange, or a voucher for the same amount to use towards another item of your choice.

Shipping costs €15 for deliveries to France, Germany, Italy, Monaco, Belgium and Luxembourg. Estimated delivery time is 5–6 days.

Shipping costs €25 for deliveries to Sweden, Switzerland, Denmark and Austria. Estimated delivery time is 5–6 days.

Shipping costs €12 for deliveries to Portugal. Estimated delivery time is 7 days.

Shipping costs €9 for deliveries to the Canary Islands. Estimated delivery time is 7 days.

Boho & Chic is not responsible for any customs duties or charges that may arise on shipments outside mainland Spain.

Orders over €65 qualify for free shipping, applicable only to mainland Spain and the Balearic Islands.

Delivery times may be delayed due to unforeseen circumstances such as customs inspections, adverse weather conditions, strikes, or periods of high order volume, including Christmas, sales periods, promotions and Black Friday.

We do not offer cash-on-delivery payments.

What is the delivery time?

Spain: 72 business hours.

All orders placed after 4:00 p.m. will be shipped on the following business day.

What happens if I am not at home when my order is delivered?

Don't worry. Our Correos Express courier will make two delivery attempts.

After two unsuccessful delivery attempts, Correos Express can, upon request, take the parcel to a nearby post office for you to collect. The parcel will remain there for 7 days.

You will find all the information about the location of the collection office in your order tracking link.

If the parcel is not collected within 7 days, it will be returned to our offices and treated as a return. A €7 return fee will apply.

Correos Express opening hours

Monday to Friday, 9:00 a.m. to 7:00 p.m.

Collection / Information Telephone: 900 12 23 33

If you have any questions, please contact us and we will help locate your order.

Phone: 971 419 370 / WhatsApp: 689 565 261
Email: info@bohoandchicpalma.com

ORDER CANCELLATIONS

Occasionally, an order or part of an order may be cancelled for various reasons. These may include:

• Items are unavailable.

• Payment information cannot be processed.

• Delivery cannot be made to the address provided.

• The order cannot be fulfilled because the customer's address is outside our delivery areas.

• A duplicate order has been placed.

• The customer requests cancellation before the order has been shipped and prepared.

If an order is cancelled, the customer will receive an email notification. No payment will be charged for cancelled orders. If the order has already been paid for when the cancellation occurs, the amount paid will be refunded in the case of a full cancellation.

If you wish to place a new order or have any questions about a cancelled order, please contact us at info@bohoandchicpalma.com.

RETURNS & EXCHANGES

Can I exchange or return items I have purchased?

Yes. At Boho & Chic, we want you to be completely satisfied with your purchase.

If you have received an order and are not satisfied with any of the items, you may request a return provided that the conditions set out below are met. We will refund the amount paid for the returned item.

Please note that, due to the type of lighting used in product photography, some colours or shapes of the items may vary slightly from the images shown on www.bohoandchicpalma.com.

You have 14 calendar days from the date of delivery to request a return.

If an item has a manufacturing defect or fault, in accordance with the applicable defective products legislation, Boho & Chic will replace the item with an identical one, if available, or refund the amount paid for the item.

If the return is not due to an error on our part, Boho & Chic will not cover the return shipping costs. Only the price paid for the returned products will be refunded. Please follow the steps below to arrange your return.

Return procedure

1. Requesting a return or size exchange

To request a return or size exchange, please email us at info@bohoandchicpalma.com, providing your order number and the name of the items you wish to return or exchange.

You have 14 calendar days from the date the order was delivered by the courier.

2. Return information

Please include your order number, the name of the item and the reason for the return in your email.

For a SIZE EXCHANGE, please specify the size you require.

Within 24–48 hours, you will receive an email with instructions on how to send the items back to us.

3. Faulty or defective items

If the item is being returned due to an error or fault on our part, Boho & Chic will cover the return shipping costs.

We will arrange a courier collection from the address you provide. Once the item has been inspected, we will refund the amount paid using the same payment method used for the original purchase.

IMPORTANT: Customers requesting a return due to a defective product are responsible for their claim and for any legal consequences arising from fraudulent or bad-faith conduct.

Any defective item must be reported within 3 days of receipt, exclusively by email to info@bohoandchicpalma.com.

4. Size exchanges and standard returns

For size exchanges or cancellations, the customer is responsible for both the return shipping costs and the cost of sending the product back to our address:

C/ Cazador 4, 07002 Palma de Mallorca, Balearic Islands, Spain

The cost of the SIZE EXCHANGE service is €7 for shipping the new item.

The cost of a RETURN is €7 when you use our collection service.

Shipments from the Canary Islands, Ceuta, Melilla and international destinations are not eligible for our collection service. Return and exchange shipping costs are the customer's responsibility.

Return options

1. RETURN WITH CORREOS EXPRESS COLLECTION

The collection service costs €7 and is only available for returns within mainland Spain and the Balearic Islands.

Boho & Chic will arrange a collection from the relevant address. The customer must provide the preferred collection date, time slot and address.

Correos Express will collect the parcel on the agreed date and time and attach a shipping label to the package.

Please note that Correos Express does not operate on public holidays, Saturdays or Sundays.

IMPORTANT: The collection order will only be issued once. Therefore, please ensure that the parcel is available for collection on the agreed date and during the agreed time slot.

If the courier arrives on the agreed date and time and the collection cannot be completed because the customer is not present, the customer must arrange the return using their own courier service. The 14-calendar-day return/exchange period will continue to apply.

Returns from the Canary Islands, Ceuta, Melilla and international destinations are not eligible for our collection service. Return shipping costs are the customer's responsibility.

A €7 return fee will be deducted from the refund when the Boho & Chic collection service is used.

2. CUSTOMER DOES NOT REQUEST A COLLECTION

The customer may choose any courier company to return the parcel.

The following information must be included:

• Sender: Full name

• Order number

• Recipient: Boho & Chic / Returns

• Address: C/ Cazador 4, 07002 Palma de Mallorca, Balearic Islands, Spain

The customer has 14 calendar days to return the parcel using another courier company, starting from the date the order was delivered by our courier service.

3. INTERNATIONAL RETURNS

For international orders outside Spain, if the customer is not satisfied with their purchase, they must arrange and pay for the return using a courier company of their choice in their country.

The parcel must include the following information:

Sender: Full name
Recipient: Boho & Chic / Returns
Address: C/ Cazador 4, 07002 Palma de Mallorca, Balearic Islands, Spain

The return must meet all the conditions set out in this policy to be accepted.

Once we receive the item at our offices and it has been thoroughly inspected, we will send you an email confirming whether the return has been accepted. We will then refund the amount paid for the item or, if you prefer, exchange it for another size or colour.

4. Shipping costs are never refunded if an order has already been processed and is subsequently cancelled.

5. An order can be cancelled free of charge if it has not yet been processed. Otherwise, return shipping costs will be charged to the customer.

Return conditions

When trying on items, please make sure you are not wearing perfume, lotion or anything else that could leave odours or marks on the item.

Items must be returned in the same condition in which they were sent: unworn, unwashed and with all original tags attached.

The item must be returned in its original packaging and condition, with all relevant documentation included.

Returns will not be accepted if there is evidence that these instructions have not been followed.

Returns are not accepted for partywear, jewellery, accessories or lingerie. Items purchased from the Sale/Outlet section at 70% off are also not eligible for returns or exchanges.

Purchases made in our physical store are eligible for a non-expiring store credit voucher in the event of an exchange or return.

If you have any questions, please contact us:

Phone: 609 389 676 / 679 207 584
Email: info@bohoandchicpalma.com

WHERE IS THE STORE LOCATED?

Our physical store is located at:

C/ Cazador nº 4, 07002 Palma de Mallorca, Balearic Islands, Spain

PAYMENT

We currently accept major credit and debit cards, including VISA, Visa Electron, Mastercard, AMEX, etc., as well as PayPal, Bizum and Aplazame.

We also accept payment by bank transfer. Please contact us for further information.

We take online payment security very seriously, so your personal and payment details are kept safe with us.

All credit and debit card transactions are subject to validation and authorisation by both Boho & Chic and the card issuer in order to maintain security and prevent fraud.

To provide additional protection for our customers when making online card payments, you may be asked to complete a 3D Secure verification during checkout. This depends on your bank and may require you to enter a password or a security code sent by email or telephone.

Once your order has been authorised and verified, you will receive an order confirmation email. We will begin preparing your order immediately after verification.

You should receive an email confirmation allowing you to track the status of your order within 1–2 business days after your order has been fully processed.