SHIPMENTS AND DELIVERIES
Can I buy in the Boho & Chic virtual store from any country in the European Union?
Boho & Chic distributes its products at a national and European level in (France, Italy, Portugal, Germany, Holland, Norway, Finland, Switzerland, Sweden, Luxembourg, Belgium, United Kingdom, Denmark and Austria).
If you wish to make the purchase from any other country in Europe or outside Europe, you must contact us via email info@bohoandchicpalma.com and we will study your particular case.
Is it safe to buy through the web?
At Boho & Chic we are aware of the importance of Internet security. For this reason we guarantee total security in your purchases made in the virtual store. Boho & Chic uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data, such as banking information, personal, etc. They are only entered into the financial institution's own system, with which the data is encrypted and nobody has access to it. Payments are made securely by credit card.
How much is the shipping?
The price of transport is €5 for shipments to the peninsula and between the Balearic Islands (Ibiza, Menorca and Formenter
The price of transport is €3.90 for deliveries on the Island of Majorca.
You can also choose to pick it up at our store, located at Calle cazador nº4, 07002, Palma de Mallorca. In the case of collection in store, once you try on the garment and it is not to your liking, you can opt for a full refund of the amount, change the garment or obtain a voucher for the same amount for another garment of the customer's choice. customer.
The price of transport is €20 for shipments to France, Portugal, Germany, Italy, the United Kingdom, Monaco, Belgium and Luxembourg estimated duration of the arrival of the package 5 and 6 day
The price of transport is €24 for shipments to Sweden, Finland, Norway, Switzerland, Denmark and Austria. Estimated duration of the arrival of the package: 5 and 6 days.
The price of transport is €9 for shipments to the Canary Islands, estimated duration of the arrival of the package: 2 and 3 days.
Boho & Chic is not responsible for the cost of possible customs charges that may be incurred in shipments outside the Peninsula.
Orders over 65 euros free shipping, valid only for the peninsula and the Balearic Islands.
What is the deadline?
Nacionales:Nationals: 72 working hours.
RETURNS AND EXCHANGES
Can I change or return the purchased items?
Yes, at Boho & Chic we strive to ensure that you are satisfied with your purchase. If you have received an order and you are not satisfied with any of the items, you can request a return as long as you meet the conditions that you can read below and we will deliver the amount paid in the purchase of the item.
The user must take into account that, due to the type of light that falls on the photographs, some colors or shapes of the articles may vary slightly in relation to the images shown on www.bohoandchicpalma.com
You have 14 calendar days from the date of arrival to make the return. If the merchandise has a flaw or defect, according to the provisions of the Defective Products Law, Boho & Chic will immediately proceed to replace the product with another identical one if it is available or we will refund the amount of the items.
If, on the contrary, the return is not due to any fault on our part, Boho & Chic will not be responsible for the costs derived from the return. Only the price paid for such products will be refunded to you. To do this you must follow the steps indicated below.
Steps to follow in case of return::
1. Request your return via e-mail to info@bohoandchicpalma.com within 14 calendar days from the date the order was received by the courier company.
2. Please let us know in this e-mail the order number and the name of the item, as well as the reason for which you are returning the item.
3. In the event that the item is returned due to a fault on our part, the expenses will be borne by Boho & Chic. We will be the ones who will send a courier service to pick it up at the address you indicate, we will examine the garment and subsequently make a refund of the amount through the payment method you used.
4. If it is due to a change of size or cancellation, the customer will be responsible for the costs of both returning and sending the product back to our address C/ Cazador 6, 07002 Palma de Mallorca (Balearic Islands, Spain), the cost The return process is 5 euros to send the new product as long as it is less than 65 euros, otherwise it will be free and 7 euros to return it to our offices.
To return the product you have three options:
· 1-Label (National returns): Boho & Chic will proceed to send you by email that you provided a postage label that you must print and attach to the package or give it to the transport company when it comes to pick up the package.
· 2-The client can choose any transport company to return the package in which he must attach the following information:
· Sender: Name and surname
· Adress: Boho & Chic / Returns / C/ Cazador 4, 07002 Palma de Mallorca (Balearic Islands, Spain)..
· 3-For Internationalshipments outside of Spain, if the customer is not satisfied, they will be responsible for the return by choosing any transport company from their corresponding country. The following information must be attached to the package:
· Sender: Name and surname
· Adress: Boho & Chic / Returns / C/ Cazador 4, 07002 Palma de Mallorca (Balearic Islands, Spain)..
The return must meet these conditions to be accepted. Once the item is received at our offices and thoroughly inspected, we will send you an e-mail informing you of the acceptance of the return with its corresponding price paid for the item or we will exchange the item for another size or color if you prefer.
5. Shipping costs are never refunded if the order has already been processed and subsequently cancelled.
6. It can be canceled without any cost if the order has not yet been processed, otherwise the return costs will be charged to the customer.
For any returns when you try on the items, make sure you are not wearing perfume, lotion or anything that may leave odors or marks on the item. Returns of any item in which there is evidence of not having followed these instructions will not be accepted. The item must be returned in its original package and condition with the attached documents.
Returns and changes are not allowed on party items, costume jewellery, accessories and lingerie and on items in the sales/outlet section at -70%
If you have any questions, contact us
Contact:
Tlf. 609389676 // 679207584
Email: info@bohoandchicpalma.com
Where is the headquarters?
Our store is at C/ Cazador nª6, 07002 Palma de Mallorca (Balearic Islands, Spain)